:root{--ink:#0A0E27;--ink2:#3E4560;--muted:#5A6178;--line:#E1E5EE;--line2:#EEF1F6;--bg:#F4F6FA;--card:#fff;
--accent:#0066FF;--accent-ink:#0057D9;--nav:#0A0E27;--nav2:#161C3D;--navtext:#C5CCE0;--cyan:#00D9FF;
--ok-bg:#E3F7EE;--ok:#0B5C3B;--warn-bg:#FFF1D6;--warn:#7A4A00;--info-bg:#E6F0FF;--info:#0A3D8F;--bad-bg:#FDE8E8;--bad:#8A1C1C}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);font-size:14px}
a{color:var(--accent-ink)}a:hover{color:#003E9C}
button,input,select,textarea{font:inherit;color:inherit}
.shell{display:flex;flex-wrap:wrap;min-height:100vh}
nav.side{flex:1 1 240px;max-width:270px;background:var(--nav);padding:24px 16px;display:flex;flex-direction:column;gap:22px}
.brand{display:flex;align-items:center;gap:10px;padding:0 8px;color:#fff;font-weight:700;font-size:16px}
.side label{font-size:12px;color:#8F98B5;padding:0 8px}
.side select{width:100%;background:var(--nav2);color:#fff;border:1px solid #2A3260;border-radius:8px;padding:10px 12px}
.side .links{display:flex;flex-direction:column;gap:2px}
.side .links a{display:flex;align-items:center;gap:10px;padding:11px 12px;border-radius:8px;color:var(--navtext);text-decoration:none}
.side .links a:hover{background:var(--nav2);color:#fff}
.side .links a.on{background:var(--accent);color:#fff}
.side .links .badge{margin-left:auto;background:#fff;color:var(--accent-ink);border-radius:999px;padding:1px 8px;font-size:12px;font-weight:700}
.side .soon{margin-left:auto;font-size:11px;color:var(--cyan)}
.whoami{margin-top:auto;padding:12px;border-radius:8px;background:var(--nav2);color:var(--navtext);font-size:13px;line-height:1.5;word-break:break-all}
.whoami strong{color:#fff}
.whoami button{margin-top:8px;background:none;border:1px solid #2A3260;color:#fff;border-radius:6px;padding:6px 10px;cursor:pointer}
main{flex:999 1 560px;min-width:0;padding:32px 40px;display:flex;flex-direction:column;gap:22px}
header.page{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:16px}
h1{margin:0;font-size:26px}h2{margin:0;font-size:17px}
.hint{font-size:13px;color:var(--muted);line-height:1.5;margin:4px 0 0}
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:22px;display:flex;flex-direction:column;gap:14px}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}
@media (max-width:1100px){.grid3,.grid2{grid-template-columns:minmax(0,1fr)}main{padding:24px 18px}}
.row{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.field{display:flex;flex-direction:column;gap:6px}
.field label{font-size:13px;font-weight:600;color:var(--ink2)}
.inp{padding:10px 12px;border:1px solid #C9CFDD;border-radius:8px;background:#fff;min-height:42px;width:100%}
.inp:focus,.btn:focus-visible,.sw:focus-visible,.tab:focus-visible{outline:3px solid #99C2FF;outline-offset:1px}
textarea.inp{resize:vertical;min-height:70px}
.btn{padding:11px 18px;border-radius:8px;border:1px solid #C9CFDD;background:#fff;cursor:pointer;font-weight:600;min-height:44px}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}
.btn:disabled{opacity:.5;cursor:not-allowed}
.sw{display:inline-flex;align-items:center;width:52px;height:30px;border-radius:15px;border:0;padding:3px;cursor:pointer;flex-shrink:0;background:#C9CFDD;justify-content:flex-start}
.sw[aria-checked=true]{background:var(--accent);justify-content:flex-end}
.sw span{width:24px;height:24px;border-radius:12px;background:#fff}
.sw:disabled{cursor:not-allowed;opacity:.6}
.tabs{display:flex;flex-wrap:wrap;gap:8px}
.tab{padding:9px 14px;border-radius:8px;border:1px solid #C9CFDD;background:#fff;color:var(--ink2);cursor:pointer;font-weight:600;min-height:42px}
.tab[aria-pressed=true]{background:var(--ink);color:#fff;border-color:var(--ink)}
.tablewrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}
th{font-size:12px;font-weight:600;color:var(--muted);text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}
td{padding:12px;border-bottom:1px solid var(--line2);vertical-align:top;line-height:1.45}
tr.click{cursor:pointer}tr.click:hover{background:#F7F9FC}tr.sel{background:#EEF4FF;box-shadow:inset 3px 0 0 var(--accent)}
.chip{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}
.c-new,.c-open{background:var(--info-bg);color:var(--info)}.c-quoted,.c-called{background:var(--warn-bg);color:var(--warn)}
.c-confirmed_by_customer{background:#E0F7F4;color:#00594F}.c-booked,.c-on,.c-closed{background:var(--ok-bg);color:var(--ok)}
.c-declined,.c-cancelled,.c-urgent{background:var(--bad-bg);color:var(--bad)}.c-off{background:var(--line2);color:var(--ink2)}
.split{display:flex;flex-wrap:wrap;gap:18px;align-items:flex-start}
.split>.main{flex:999 1 560px;min-width:0}.split>.aside{flex:1 1 340px;max-width:460px}
dl.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px;margin:0}
dl.kv dt{font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
dl.kv dd{margin:2px 0 0;line-height:1.45;word-break:break-word}dl.kv .wide{grid-column:span 2}
.transcript{display:flex;flex-direction:column;gap:8px;max-height:560px;overflow-y:auto;padding-right:4px}
.bubble{padding:10px 12px;border-radius:10px;line-height:1.45;max-width:85%}
.bubble.agent{background:#EEF4FF;align-self:flex-start}.bubble.caller{background:#F1F2F5;align-self:flex-end}
.bubble.system{background:none;color:var(--muted);font-size:12px;align-self:center;max-width:100%}
.bubble small{display:block;color:var(--muted);font-size:11px;margin-bottom:2px}
.price{width:96px;padding:6px 8px;border:1px solid #C9CFDD;border-radius:6px;text-align:right}
.price:disabled{background:#F7F8FB}
.fee{display:grid;grid-template-columns:30px 66px;align-items:center;gap:6px;font-size:12px;color:var(--muted);margin-top:6px}
.fee .price{width:66px;padding:4px 6px;font-size:12px}
.nowrap{white-space:nowrap}
.empty{padding:28px;text-align:center;color:var(--muted)}
.notice{padding:12px 14px;border-radius:8px;font-size:13px;line-height:1.5}
.notice.info{background:var(--info-bg);color:var(--info)}.notice.warn{background:var(--warn-bg);color:var(--warn)}
.notice.ok{background:var(--ok-bg);color:var(--ok)}.notice.bad{background:var(--bad-bg);color:var(--bad)}
.toast{position:fixed;right:24px;bottom:24px;padding:12px 16px;border-radius:8px;background:var(--ink);color:#fff;font-weight:600;box-shadow:0 6px 24px rgba(10,14,39,.25);z-index:10}
.sr{position:absolute;left:-9999px}
@media (max-width:700px){nav.side{max-width:none;flex-basis:100%}.whoami{margin-top:0}}